My institution does not have a credit card I can use. How can I register?
If you can’t pay by credit card, we offer the option to Pay by Invoice. Just click the gray Pay by Invoice button underneath the blue Register Now button when you select your ticket quantity.
What happens if I select Pay Via Invoice?
You will automatically receive an invoice with your confirmation email. In order to guarantee a ticket, you will need to arrange payment to Liaison prior to May 31.
Do you have discounts for groups?
We have three tiers of group pricing in the registration widget:
Groups of 5 to 10 from your institution or organization save 10%.
Groups of 11 to 15 from your institution or organization save 20%.
Groups of 16 to 20 from your institution or organization save 25%.
I bought a ticket but can’t attend the conference anymore. What do I do?
If you purchased a ticket but can no longer attend, you have two options: you can transfer your ticket to another person in your organization or you can cancel your ticket. If you wish to cancel, please contact us at email@example.com for a refund. There is no cancellation fee.
I accidentally made a typo during the registration process. How can I change the name or information on my registration?
Badges will be printed on site at the conference and can easily be updated if you made a typo in your name, company or institution information.
Can you help me get approval to attend from my supervisor?
Registration and breakfast begin at 8am on June 26. The conference ends at 2pm on June 28.
How long are the sessions?
Most of our sessions are 45 minutes long. There will be 30 minute breaks between breakout sessions.
I want to present a session at the conference. How do I do that?
Our Call for Proposals is now closed. If you’re interested in presenting at the 2020 Liaison User Conference, please contact us at firstname.lastname@example.org.
Where can I see the agenda?
The program-at-a-glance is available here. The full agenda with speaking session details, speaker bios and session registration will be available on May 15 on our website and mobile app.
When will the mobile app be available? Where can I download it?
We’re excited to unveil an all-new conference mobile app this year. The app will be available on May 15 in the App Store and Google Play Store. We will send an alert via email when the app is available.
I still have last year’s app, AttendeeHub on my phone. Is it the same thing?
Since we have a brand new app this year, you will need to download the new app. The 2018 Liaison User Conference Event Guide in AttendeeHub is no longer active.
How do I book a hotel room?
You can book your hotel at the conference rate on the Hotel page. Please note that you will not receive the conference rate if you book through the regular hotel website or use a third-party booking service such as Expedia, Orbitz, or Kayak.
When does the hotel room block close?
You may book your room until June 3, but please be aware that the block may sell out before then.
Which dates are included in the hotel room block?
The room block covers Tuesday, June 25 through Saturday, June 29, with limited availability on Tuesday and Friday nights. We cannot guarantee that you can receive the conference rate outside of the block if you wish to arrive earlier or stay later.
The hotel rate is out of my budget. Is there a second conference hotel?
Boston hotels are in high demand in the summertime and typically sell for over $300 a night. We’re excited to offer a discount for this very popular property at the same rate as the 2017 conference hotel. While the Westin Boston Waterfront will be the only hotel in our official conference room block, you are certainly welcome to stay at another property in the area that works for your budget.
I have dietary restrictions. Will the hotel have food I can eat?
We make sure that there are vegetarian and vegan options at every meal and social event, but if you have serious restrictions or allergies that we should be aware of, please contact us at email@example.com.
Do you have any sponsorship opportunities? What are the benefits?
Yes! You can view our sponsorship kit with more information on the Sponsors page.
I have another question that wasn’t answered here. Who can I contact?
Please contact us at firstname.lastname@example.org.